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ACMOfficial Regional
This policy explains what information is involved when you read these pages and when you play on the sureWin platform. Two different things are at work, so we describe them separately. One is this website, an information resource about the brand, its promotions, limits and products. The other is the sureWin gaming platform itself, operated by 3102948637 SRL under its Anjouan licence, which you reach when you open an account and log in.
Reading these pages does not require an account, a name, an email address or any other detail about you. Our server keeps the ordinary technical records every web server keeps so that pages load and problems can be diagnosed. Those records include the request itself, the page requested, the time, the browser and device type, and the network address the request came from.
Cookies are used only where the pages need them in order to work properly, for example to remember a setting you have chosen while you move between sections of the main site. You can block or delete cookies in your browser at any time. Some page features may then behave differently, but the information here stays readable.
Some pages of the main site carry free demo slot tiles. A demo loads only after you click it, and it is the game provider’s own public fun-mode build. Once it loads, that provider’s own systems serve the game to your browser.
The calculators work differently. The rebate calculator, the USDT converter and the 4D payout calculator all run inside your browser. Whatever figures you type stay on your device. We do not receive them, store them or attach them to you.
Opening a real-money account is a different matter, because a licensed gaming platform has duties that an information page does not. When you register, deposit, verify your account or contact support, the platform handles four broad categories of information.
Identity information. Your name, date of birth, nationality and identity document, plus a selfie where identity verification requires one. This is what makes a verification check possible, and verification can be requested before a withdrawal is released or before a first VIP upgrade.
Contact information. Your email address, phone number and postal address, used to reach you about your account and your requests.
Financial information. Your bank or e-wallet details and your transaction history. Because withdrawals can only go to an account held in your own registered full name, the name on your payment details has to match the name on your account.
Technical information. Network address, device, browser and cookie data generated while you use the platform.
Each category serves a practical purpose: running and securing your account, completing identity checks, processing deposits and withdrawals, carrying out fraud and anti money laundering checks, answering you through support, improving the platform, sending marketing where you have accepted it, and meeting the obligations that come with the Anjouan licence. Support agents ask for your username so they can see the right account before helping you.
If you would rather not receive promotional messages, you can opt out of marketing at any time and still use your account normally. Questions about the information held on your account are handled by the 24 hour Live Chat service on the platform; start by giving your username so the team can identify your account.
If gambling has stopped being a leisure activity for you, the same channel is the place to ask for an account to be paused or closed. Our guidance on responsible play sets out what to watch for and how to raise it.
Your username and password are yours alone, and one account per person is the rule. We never ask for your password, and no member of our staff will ever need it, whatever channel the request arrives through. Treat any message asking for it as a phishing attempt, even if the page it points to looks familiar. In general, look-alike pages copy a real design closely but sit on a different address, so get the current official address from Live Chat or from More Official Link in the menu and bookmarking it yourself.
For questions about this policy or about how your information is handled, write to [email protected].